FAQ & Hilfe zu Koreanischer Hautpflege und Bestellungen bei K-Beauty House
- HOW DO I READ THE EXPIRY AND PRODUCTION DATE CORRECTLY?
At first glance, the expiry date printed on the product packaging can easily be confused with the production date and cause brief confusion. Don't worry, this also happened to us at first. With the following help, you can easily distinguish and read the two dates:
- WHICH PRODUCTS SUIT MY SKIN?
We are happy to advise you by phone. Just give us a call and we will be happy to help and advise you. Together we will find the perfect product that fits into your existing routine or put together a care routine tailored to your needs.
You can always call us for advice Monday-Saturday from 10 a.m. to 4 p.m. on +49 841 1380 2844.
You can also ask us for product recommendations at any time on our Instagram account (@kbeautyhouse.de / @kbeautyhouse.at). We will get back to you as soon as possible. - WHY ARE SOME PRODUCTS (ESPECIALLY SUN CREAM TUBES) ONLY HALF FULL?
It is quite normal that the container of some products is not filled to the top. The size of the container is intentional and has the following reason: the product can expand depending on temperature and storage and needs sufficient space to do so, otherwise the product would swell out directly when the lid is opened. Furthermore, the product must be shaken thoroughly before use so that the ingredients mix together. The product also needs sufficient space for this. It should also be noted that the volume of the product is often stated in ml and not in grams. Although visually more contents would fit into the container, the contents of each product always contain at least the amount stated on the product. - DO YOU ONLY SELL YOUR PRODUCTS ONLINE, OR ARE THERE ALSO STORES?
We have “the best of both worlds”! In addition to our K-Beauty House online store, we also have local stores in Germany and Austria. Under K-Beauty House Locations you can see an overview of all our locations. CAN I ADD PRODUCTS TO MY ORDER AT A LATER DATE?
Yes, we can usually add products to your order at a later date. Simply send a short email to info@lhbg.de.Solange so that we can process your email before sending your order.
- CAN I RETURN PRODUCTS?
Ja, du kannst deine Produkte zu den genannten Bedingungen unter Widerrufsrecht zurücksenden. - CAN I CANCEL MY ORDER?
Yes, you can cancel your order. Just send a short email to info@lhbg.de As long as we can process your email before your order is dispatched, we can cancel your order without any problems.
- WHAT CAN I DO IF I HAVE NOT RECEIVED AN ORDER CONFIRMATION?
If you can't find your order confirmation in your inbox or spam folder, please send us a short email to info@lhbg.de. We will be happy to resend the email to you.
- CAN I CHANGE THE PAYMENT METHOD SELECTED FOR MY ORDER AT A LATER DATE?
Yes, if you have ordered in advance but would like to pay with Paypal, simply send us a short email to info@lhbg.de. You will then receive all further information from us by email. I BOUGHT A PRODUCT FROM YOU SOME TIME AGO, BUT I CAN NO LONGER FIND IT IN YOUR ONLINE STORE. WHAT CAN I DO?
If you can no longer find your product in our online store, it is highly likely that it is currently out of stock. So keep looking. As a rule, products are usually available again quite quickly. However, unforeseen, longer delivery times may occur from time to time. If you can't find it in the range even after some time, it may be that the product has been permanently removed from the range or is no longer produced by the manufacturer. You can also send us a message about specific product availability.
If you have any further questions, please feel free to contact us by email at info@lhbg.de or via our K-Beauty House social media channels.