FAQ & Support for Korean Skincare and Orders at K-Beauty House
- HOW DO I READ THE EXPIRY AND PRODUCTION DATES CORRECTLY?
The expiry date printed on the product packaging can be easily be mistaken for the production date at first glance, which may cause some brief confusion. Do not worry - we experienced the same thing at first. With the following guidance, you´ll be able to easily distinguish and read the two dates:
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WHICH PRODUCTS SUIT MY SKIN?
We´re happy to advise you by phone. Simply give us a call, and our team will be glad to assist you. Together, we’ll find the perfect product to complement your existing routine or create a personalized skincare routine tailored just for you.
You can reach our phone consultation service Monday to Saturday from 10 a.m. to 4 p.m. at +49 841 1380 2844.
You’re also welcome to contact us anytime via our Instagram accounts @kbeautyhouse.de or @kbeautyhouse.at for product recommendations. We’ll get back to you as soon as possible. -
WHY ARE SOME PRODUCTS (ESPECIALLY SUNSCREEN TUBES) ONLY HALF-FILLED
?
It is completely normal for certain product containers not to be filled to the top. The container size is intentional for the following reason: the product may expand depending on temperature and storage conditions and therefore requires sufficient space. Otherwise, the contents could spill out when the cap is opened.
In addition, many products need to be shaken thoroughly before use to ensure that the ingredients are properly mixed. This also requires extra space inside the container. Please also note that the amount stated on the packaging usually refers to the volume in milliliters (ml) rather than the weight in grams (g). Even if it appears that the container is able to hold more, each product always contains at least the amount indicated on its label.